Refund policy

Returns & Exchanges Policy

Please note that all orders are final once placed. We do not accept cancellations after an order has been successfully submitted. Additionally, returns will not be accepted once an order has been delivered, regardless of the reason.

We only process replacements in the event that:

• The product delivered is incorrect, damaged, or defective.
  

• The product has already expired upon arrival.
  
  Refunds, if applicable, will be processed within 10 days.
  

Important: To be eligible for a replacement, you must record a clear unboxing video while opening the package. The video must clearly show the shipping label and the condition of the product at the time of unboxing. This is mandatory to validate your claim.

If your request meets the above criteria and includes the required video evidence, a replacement product will be dispatched to your original delivery address within 3–5 business days.

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Refund Policy

Refunds are generally not applicable under the current policy. However, in the event that a product is received broken or damaged, and you do not wish to receive a replacement, we will process a refund instead—provided that valid video proof (clearly showing the unboxing process, shipping label, and product condition) is submitted.

To process any claim, an unboxing video is mandatory. This helps us verify the issue and ensures a smooth resolution.

If your refund request is approved, the product must be returned in its original packaging. Once the item is received and inspected by our team, the refund will be initiated accordingly.

Please note: Partial Cash on Delivery (COD) payments are strictly non-refundable.